This Web Hosting Agreement is between Cyberison and the person/persons who use our website hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services.
You agree to these terms by using Cyberison or any services provided by Cyberison, any related service or services offered by its partners:
1. Services
Cyberison agrees to provide the services stated for the price agreed at any given time. We do not mislead customers with hidden costs.
Note: Transaction charges during payment via any gateway are not considered as hidden charges.
2. Terms
- All customers are responsible for monitoring their storage space and bandwidth transfer each month.
- Customers who exceed their account limit will be sent an email with options to upgrade their account or reduce storage. If this happens continuously every month, we reserve the right to ban accounts for repeated issues.
- If customers encounter any issues, we will do everything possible to resolve them.
- If customers sign up for an account and cancel within the first month, they will be charged for the entire first month.
3. Delivery of Services
You will get an automatic receipt from our system upon successful payment. Please print a copy of this and keep it in a safe place for future reference.
Your unique customer username will be on this receipt and should be used to make inquiries to Cyberison.
Products are delivered as soon as signup is complete. If there are delays, we will notify you via email or phone. Payments are deducted when the service is rendered.
If you have questions about your order, contact sales@cyberison.com or open a ticket with the support department. We respond within 1 hour. Alternatively, use our 24/7 live chat.
Note: Services on this site may be subject to export/import restrictions. Check your countryâs regulations before proceeding.
4. Payment Gateway Fees
- All invoices include a 1.85% gateway charge for bKash, Nagad, Rocket, Upay, and Celfin Gateway, excluded from the main price.
- PayPal gateway charge: 5% + $0.30 per transaction.
- Card payment charge: 3% per transaction.
- No charges apply for banking transactions.
5. Free Domain Conditions
- Free domains are provided with specific 1-year packages only.
- Domains are not free for 1-month, 3-month, or 6-month terms.
- Only one domain is registered per account for free.
- The minimum hosting period is 6 months before a domain can be transferred to another host. Domains may not be transferred to another client during this period.
- Cyberison reserves the right to cancel or resell domains if hosting is canceled within the first 3 months.
6. Domain Transfer/Moving
Domains purchased under promotional offers cannot be transferred or moved to another reseller account. Misuse of this offer will be considered abuse.
7. Resource Usage
- Users may not use more than 100% of 1 CPU core. The limit is 1 CPU core, 1GB memory, 1024 Kbps IO, no more than 100 NPROC, or 20 Entry Processes.
- Cron jobs must not execute more than once every 30 minutes unless specified by the script provider and will be niced to 15 or higher.
- Each user account may not send more than 100 emails per hour.
- Hosting as a file server is allowed.
- Video streaming or movie download sites are not permitted.
- Accounts may not abuse storage by hosting extra-large files unnecessarily.
8. Grounds for Suspension and Termination
You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Cyberison to suspend or terminate your account. You agree that Cyberison has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following
- Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)
- Hosting websites dedicated to pornography or adult content.
- Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (âspammingâ); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity. You agree to pay a clean up fee of $50 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.
- Using your hosting as a file or image hosting service.
- Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.
- Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are exempt from this.
- Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the senderâs identity or location. This includes the hosting of Proxy Server applications.
- Uploading, linking to or storing warez, cracks or other pirated software.
- Assisting in or directly distributing copyrighted material.
- Excessively using the Service in such a way as to limit the bandwidth available to others.
- Providing fake or incomplete contact details, including name, postal address and telephone number.
- Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.
- Using the Service for unauthorized relays through any third party systems.
- Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.
- Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account any deny any future business.
- Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.
- Using the Service to add or attempt to add addresses to any mailing list (yours or a third partyâs) without the explicit positive consent of the addressee(s).
- Attempting to cancel, supersede, or otherwise interfere with email other than your own.
- Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.
- Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effectively impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.
- Using the service to host phishing content.
- Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.
- No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Cyberison may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.
- Security â You agree not to access or attempt to access private areas of the Service. You agree to notify Cyberison as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service.
- Intellectual Property â Cyberison does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on the Service. Complaints regarding alleged copyright infringement can be sent to abuse@Cyberison.com.
- Continuing a specific identification of the allegedly infringing material and the location(s) on Cyberison facilities where the materials are to be found. Upon receipt of such written notice, Cyberison will expeditiously remove or block access to the allegedly infringing material, and provide notice to the person who had posted that material. If Cyberison receives a notification from that person indicating that the claim of infringement was based upon mistake or misidentification, Cyberison will send you a copy of that notification. Unless you notify Cyberison of appropriate court action to restrain the alleged infringement, the challenged material will then be restored or otherwise made accessible again.
- Liability â You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by Cyberison, neither Cyberison nor any of its affiliate controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service. Cyberison neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that Cyberison is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Websites, whether residing on Cyberison equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless Cyberison and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.
- You agree that, should you use the Service to send or receive voice communications, Cyberison is not acting as a telecommunications carrier or telephone provider, that there is no representation made by Cyberison as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely on you, and that Cyberison has no liability of any sort for the failure or lack of quality of such use of the Service.
- You agree to be liable for any damages or loss of service which results in damages to Cyberison as a result of any spamming or other violations of Section 5 above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Cyberison may pursue any such claims against you in Court.
You agree that in no event will Cyberison have financial liability to you.
Warranty: Cyberison makes no express or implied warranties, including warranties of title, non-infringement, and warranties of merchantability or fitness for a particular purpose, regarding the service, or any software or other material available through the service, regardless of what you may have told Cyberison about your intended use of the service. No oral advice or information given by Cyberison or its employees shall create a warranty or otherwise alter the provisions of this section.
The service and any software provided to you by Cyberison are provided on an âas is, as availableâ basis; Cyberison does not warrant that they will be error-free and/or uninterrupted, or that defects will be corrected. Cyberison does not guarantee the security or back-up of any of your data which may be stored on the service.
9. Disputes
You agree that any dispute between you and Cyberison arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Cyberison will be submitted by the aggrieved party for binding arbitration under the auspices of the Bangladeshi law and International Law.
10. Governing Law
These Terms and Policies are governed in all respects under Bangladeshi laws and International Laws
11. Resellers
Resellers may use their website for personal use or to sell to their own clients. Resellers cannot host free accounts under any circumstances.
12. Affiliates
Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area.
You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.
13. Request For Customer Information
Customer agrees that Cyberison may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customerâs customers or end users that Cyberison believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
14. Back Up Copy
Customer agrees to maintain a current copy of all content hosted by Cyberison not with standing any agreement by Cyberison to provide back up services.
15. Request For Restore Of Hosting Package
During any service term, customer may request up to one free restore for any reason of choice. If a customer should need to request a restore after this a $5 one time fee will be enforced.
16. Notices
Notices to Cyberison under the Agreement shall be given via electronic mail to the e-mail address posted for customer support. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
Note: Accounts overusing system resources may be temporarily suspended to protect server stability.